Improve performance and stability by visibility

When your services are slow and have glitches or invisible restarts, customers get angry, customer services get frustrated. How do you deal with it?

Make it visible, measure it. When you prove it, you can build a case and demonstrate how bad/good it looks like. Under this exercise, you might also find some root causes among the way, instead of finger pointing between departments.

Most people always blame network or operative systems, but the truth is, those components are very easy to monitor and in the most case they are not the root cause at all. Application itself, which is a blackbox, it's likely for most case the real root cause.

Measure it from top-down and bottom-up. You will find what you are looking for.